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MyPetsFriends

FAQ

Delivery times

  • What are the order processing times at MyPetsFriends?
    We aim to process your order within 1 to 2 business days of receiving your payment.
    Delivery time is usually 3 to 7 working days but can sometimes be up to 14 working days.

  • How can I track my order?
    Every shipped order comes with a tracking number so you can track your package in real time. We'll also keep you informed via email of any updates regarding your order's progress.

  • What to do in case of delivery problems?
    If you have any problems with your delivery, please contact us at MyPetsFriends.contact@gmail.com . We will do our best to resolve the issue as quickly as possible and ensure your complete satisfaction.

Return / Refund

  • What is the return period for MyPetsFriends products?
    You have 30 days from receipt of your order to initiate a return.

  • What are the criteria for returning a product?
    Returned products must be in their original condition, unused, undamaged and in their original packaging.

  • How to initiate a return?
    To initiate a return, please contact our customer service at MyPetsFriends.contact@gmail.com with your order number and the reason for the return. Our team will then provide you with the necessary instructions for returning your product.

  • Who pays the return shipping?
    Return shipping costs are entirely our responsibility in the event of a defective product or an error on our part in the order. If the product is not returned in its original condition, the return shipping costs are the responsibility of the customer.

  • When will I receive my refund?
    Once we have received and inspected your return, we will process your refund within 7 business days. The refund will be issued to the original payment method used when placing the order.

  • What should I do if my product is defective or there is an error in my order?
    If you receive a defective product or there is an error in your order, please contact us at MyPetsFriends.contact@gmail.com . We will cover the return shipping costs and send you a replacement upon receipt of the defective product or correcting the error.

After-sales service

  • How can I contact MyPetsFriends customer service?
    Our customer service team is available to answer any questions or concerns you may have. You can contact us by email at MyPetsFriends.contact@gmail.com or by using the contact form on our website.

  • What to do if there is a problem after purchase?
    For any questions or problems after purchase, please contact our after-sales service at MyPetsFriends .contact@gmail.com . We will be happy to help you resolve any issues you may have with our products or services.

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