Q&A

We aim to process your order within 1 to 2 business days of receiving your payment.

We offer free standard delivery for all orders shipped within mainland France, with delivery times ranging from 3 to 15 business days. Express delivery options are also available for an additional fee.

Every shipped order comes with a tracking number so you can track your package in real time. We'll also keep you informed via email of any updates regarding your order's progress.

Our customer service team is available to answer all your questions and concerns. You can contact us by email at MyPetsFriends.contact@gmail.com or by using the contact form available on our website.

For any questions or problems after purchase, please contact our after-sales service at MyPetsFriends.contact@gmail.com . We will be happy to help you resolve any issues you may have with our products or services.

If you have any problems with your delivery, please contact us at MyPetsFriends.contact@gmail.com . We will do our best to resolve the issue as quickly as possible and ensure your complete satisfaction.

You have 30 days from receipt of your order to initiate a return.

Returned products must be in their original condition, unused, undamaged and in their original packaging.

To initiate a return, please contact our customer service at MyPetsFriends.contact@gmail.com with your order number and the reason for the return. Our team will then provide you with the necessary instructions for returning your product.

Return shipping costs are entirely our responsibility in the event of a defective product or an error on our part in the order. If the product is not returned in its original condition, the return shipping costs are the responsibility of the customer.

Once we have received and inspected your return, we will process your refund within 7 business days. The refund will be issued to the original payment method used when placing the order.

If you receive a defective product or there is an error in your order, please contact us at MyPetsFriends.contact@gmail.com . We will cover the return shipping costs and send you a replacement upon receipt of the defective product or after correcting the error.