Who are we?
Who are we?
Welcome to MyPetsFriends, your online destination for all your pet needs with a touch of style and love. At MyPetsFriends, we believe in providing our customers and their four-legged companions with a unique shopping experience, where quality, style, and service come together to create a true pet paradise.
Our History
Founded in 2023, MyPetsFriends was born from our passion for pets and our desire to create a space where pet owners can find everything their furry friends need, all with a touch of style and a welcoming atmosphere. Since our beginnings, we have been committed to offering our customers a carefully curated selection of high-quality products, from fashion accessories to pet care items, including a range of toys and treats to satisfy even the most discerning of pets.
Our Mission
At MyPetsFriends, our mission is simple: to provide our customers and their pets with an unforgettable shopping experience based on quality, style, and service. We are committed to providing our customers with an exclusive line of pet products, carefully selected for their quality, while providing thoughtful and compassionate customer service every step of the way.
Why choose MyPetsFriends?
- High-Quality Product Selection: We offer an exclusive selection of premium pet products, combining quality, style, and functionality to meet all your furry friends' needs.
- Exceptional Customer Service: Our customer service team is available to answer all your questions and concerns, and we are committed to providing you with a pleasant and hassle-free shopping experience every step of the way.
- Stylish and Trendy: At MyPetsFriends, we believe pets deserve the best, from product selection to delivery.
For any questions or inquiries, please do not hesitate to contact our customer service at mypetsfriends.contact@gmail.com . We are here to help and look forward to welcoming you to the MyPetsFriends family!
MyPetsfriends
FAQ
What are the order processing times at MyPetsFriends?
We aim to process your order within 1 to 2 business days of receiving your payment.
What delivery options does MyPetsFriends offer?
We offer free standard delivery for all orders shipped within mainland France, with delivery times ranging from 3 to 15 business days. Express delivery options are also available for an additional fee.
How can I track my order?
Every shipped order comes with a tracking number so you can track your package in real time. We'll also keep you informed via email of any updates regarding your order's progress.
How can I contact MyPetsFriends customer service?
Our customer service team is available to answer all your questions and concerns. You can contact us by email at MyPetsFriends.contact@gmail.com or by using the contact form available on our website.
What to do if there is a problem after purchase?
For any questions or problems after purchase, please contact our after-sales service at MyPetsFriends.contact@gmail.com . We will be happy to help you resolve any issues you may have with our products or services.
What to do in case of delivery problems?
If you have any problems with your delivery, please contact us at MyPetsFriends.contact@gmail.com . We will do our best to resolve the issue as quickly as possible and ensure your complete satisfaction.
What is the return period for MyPetsFriends products?
You have 30 days from receipt of your order to initiate a return.
What are the criteria for returning a product?
Returned products must be in their original condition, unused, undamaged and in their original packaging.
How to initiate a return?
To initiate a return, please contact our customer service at MyPetsFriends.contact@gmail.com with your order number and the reason for the return. Our team will then provide you with the necessary instructions for returning your product.
Who pays the return shipping?
Return shipping costs are entirely our responsibility in the event of a defective product or an error on our part in the order. If the product is not returned in its original condition, the return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once we have received and inspected your return, we will process your refund within 7 business days. The refund will be issued to the original payment method used when placing the order.
What should I do if my product is defective or there is an error in my order?
If you receive a defective product or there is an error in your order, please contact us at MyPetsFriends.contact@gmail.com . We will cover the return shipping costs and send you a replacement upon receipt of the defective product or after correcting the error.